PremierOne Computer Aided Dispatch (CAD)

Flexibility: Achieve a greater level of tailoring at each agency level. Extensible interfaces adapt to requests from other agencies and departments. Designed from the ground up to meet your agency’s needs, today and tomorrow.

Intuitive, User-centric Interface: Quickly and intuitively view relevant information displayed in a manner customized to  your agency needs. Critical information is displayed on a single screen level. Order and syntax of command line entries can be customized for greater process efficiencies, quicker training and reduced error rates.

Geospatial Intelligence: Direct access to spatial databases enables location verification and information storage. Geo-routing and calculations provide robust incident and unit management. A real-time view of resources provides heightened awareness of organizational deployment, community hot spots and unresolved community needs for greater personnel mobilization and allocation efficiencies. Instant Automatic Resource Location (ARL) playback is directly accessible from the dispatcher map.

Advanced Functionality: Photographs, video and other multimedia files from an incident record can be stored for future reference. Intelligent agency-defined command line provides prompts to assist in training of new personnel. Supervisor dashboard provides real-time views into dispatch center operations. Intuitive “Work Assist” feature provides rapid access to necessary information. Automatic searching for previous vehicles, persons and incidents enables a more informed response. Browser-based administration tools provided for system configuration, provisioning, monitoring and reporting. Enhanced incident recall uses wildcard and partial search capabilities. Role-based security eases administrative and maintenance of authorization levels. 

Console Integration: Integrate with your Motorola MCC 7500 or MCC 7100 IP Dispatch Console for streamlined operations, improved data consistency and enhanced dispatch efficiencies.

NG9-1-1 Call Control Integration: Handle next next-generation calls, texts and multimedia directly within PremierOne Computer-Aided Dispatch (CAD), so call takers and dispatchers can access 9-1-1 and CAD controls from one application using a single keyboard and mouse, enabling them to answer a call, create an incident, dispatch and release a call in as few as four simple keystrokes.

One Platform: A common platform ensures the ability to share consistent and uniform information across PremierOne and third-party applications. Service Oriented Architecture (SOA) designed on Microsoft® .NET technology increases operational, reporting and administrative efficiencies across multiple applications and platforms. A scalable architecture supports growth and expansion as public safety needs change.