What’s New in CommandCentral Admin

WHAT’S NEW IN COMMANDCENTRAL ADMIN - Q1 2024

We're excited to review the work done this past quarter to improve your CommandCentral Admin experience. For any questions, please reach out to customer success. 

Reset User Passwords
Do you have a user that is not receiving welcome emails? Now as an administrator, you can reset a user’s password for them, allowing them to login.

To do this, navigate to the user list, or the individual user record, and select the reset password option. Copy the generated password and give it to your user. They can then use the generated password to login. The user will be required to reset their password the first time they log in. Watch the video or check out the Knowledgebase article to learn more.

Duplicate User Accounts

Tired of reinventing the wheel every time you need to add a new user? With this newest update, you can save valuable time by quickly duplicating existing user accounts to create new ones. 

To create another user account, with the same group and role assignment as the user being duplicated, navigate to the user list. Then, select the user with the roles and groups you want for the new user. Select ‘Duplicate’ from the options and then enter the user information for the new user. Watch the video or check out the Knowledgebase article to learn more.

Modify User Accounts With CSV Import

Modifying multiple user accounts should not be a strenuous process. With the work done for CommandCentral Admin in Q1, it doesn’t have to be. As an administrator, you can now modify multiple accounts through a CSV file.

To do this, export users to a CSV file from the option in the user list. Then, make any changes to the user records that are needed. Save and import the CSV file into CommandCentral Admin to update the user accounts. Check out the Knowledgebase article to learn more.

WHAT’S NEW IN COMMANDCENTRAL ADMIN - Q4 2023

We're excited to review the work done this past quarter to improve your CommandCentral Admin experience. For any questions, please reach out to customer success. 

SCIM User and Group Provisioning

Balancing necessary identity management with efficient workflow processes can be tricky. With the newest update, administrators can manage user and group access to CommandCentral by pushing them from their identity provider, saving valuable time for every user.

Administrators can configure system cross-domain identity management (SCIM) in either Microsoft Entra ID or Okta, and then assign their various users and groups to the CommandCentral application. Users that are assigned will have a user account created in CommandCentral and then be able to log in. 

WHAT’S NEW IN COMMANDCENTRAL ADMIN - Q3 2023

We're excited to review the work done this past quarter to improve the CommandCentral Admin SaaS experience for users of the cloud-based platform. For any questions, reach out to Customer Success. 

Archive User Accounts
Once an employee has left the agency, you want to make sure they no longer have access to your CommandCentral system and all of the sensitive information that comes along with it. Previously, the only option available to administrators was to delete the user account entirely, impacting any records throughout the system where the user might have been associated with it. With this newest update to CommandCentral Admin, you can deactivate an account while still preserving it so that any associated records are not impacted.

To utilize this feature, navigate to either the user list or an individual record and then select the option to “Archive” a user account. When a user account is archived, it can no longer be used to access CommandCentral. However, archived user accounts can be restored to active users at any time, if needed. For a quick view, you can toggle between viewing active users and archived users using the filter at the top of the user list.

Duplicate User Accounts
Tired of reinventing the wheel every time you need to add a new user? With this newest update, you can save valuable time by quickly duplicating existing user accounts to create new ones. 

To create another user account, with the same group and role assignment as the user being duplicated, navigate to the user list. Then, select the user with the roles and groups you want for the new user. Select ‘Duplicate’ from the options and then enter the user information for the new user. Watch the video or check out the Knowledgebase article to learn more.

Modify User Accounts With CSV Import
Modifying multiple user accounts should not be a strenuous process. With the work done for CommandCentral Admin in Q1, it doesn’t have to be. As an administrator, you can now modify multiple accounts through a CSV file.

To do this, export users to a CSV file from the option in the user list. Then, make any changes to the user records that are needed. Save and import the CSV file into CommandCentral Admin to update the user accounts. Check out the Knowledgebase article to learn more.

WHAT’S NEW IN COMMANDCENTRAL ADMIN - Q2 2023

We're excited to review the work done this past quarter to improve the CommandCentral Admin SaaS experience for users of the cloud-based platform. For any questions, reach out to Customer Success. 

Inactivity Timeout
To keep records and platform activity safe, it is important that CommandCentral is not left open and unattended for extended periods of time. With this update, users who may have walked away or are inactive can be logged out of a CommandCentral application after they exceed the agency-defined threshold.

An agency administrator can set the number of minutes a user may be inactive for before the system will automatically log them out. One minute prior to being logged out, the system will warn the user that their session is about to be terminated. It then prompts the user to either extend the session or logout. If the user takes no action in that timeframe, then the user is automatically logged out.

Please note, this is not available for CommandCentral Admin 1.0.

Logging Enhancements
You need more information at your fingertips with less work. Our enhancements to login and record audit logs will provide you with a better picture without requiring more work on your end.

When a user logs into a CommandCentral application a single login audit record is created. Opening additional tabs will not log as additional login events. When a user logs out an audit log is created with the total session time the user had the session open, along with the type of logout (whether it was due to inactivity or if the user explicitly clicked the logout button).

Additionally, when a record in CommandCentral Admin is changed, the previous value of the record and the changes made are logged in the same audit log record. This will help administrators quickly determine what happened to a record without looking at additional logs for the same record.