When a child goes missing at a mall, how do you find them?
Connecting your technology, staff and law enforcement to oversee mall operations, communicate efficiently, and share vital situational data for a secure shopping experience.
Safer outcomes require a unified approach
When safety is at stake, people and technologies must come together to detect, respond and resolve incidents.
Detect
Mall security tracks missing child
A lively weekend shopping trip turns to distress as a family reports their son missing at the mall. After describing what their son and what he was wearing - a red jacket - security runs a search through the video security system using the description. The system quickly identifies footage showing the child leaving with an unrecognizable adult.
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Respond
Security tightens exits, alerts police
Realizing a possible case of abduction, the mall security team springs into action - sharing the missing child's details including his clothing and last seen area among the security staff. Simultaneously, they also decide to contact law enforcement with the pressing concern.
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Live video feed and unified communication across teams
The dispatcher who is notified creates an incident and assigns nearby units to respond. With access to real-time mall video security feed, they bridge mall security with incoming first responders on a unified talkgroup and implement a geofence ensuring seamless communication across team.
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Appearance search aids in safe recovery
Using appearance search, the security officer spots the child with the suspect and share the info with law enforcement. Adhering to safety protocols, they closely monitor without engaging using video security, avoiding risk escalation. Responding officers arrive on scene with lights ON and apprehend the suspect, securing the unharmed child.
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Resolve
Case report compiled and sent for prosecution
Officers generate an incident report and record witness statements and their narratives. The real-time crime center exports video of the event from the building and add it to the case created by the incident report. Officer body camera footage is also automatically added. Everything is redacted, packaged up and sent to local prosecutors.
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