Motorola Solutions Canada  

Accessibility Plan  

At Motorola Solutions, we proudly strive to build an inclusive company for all. We incorporate accessibility strategy into our business practices and accessibility is part of our commitment to safety and inclusion.

Our vision:

Our commitment to inclusion enables every employee to feel that they can thrive, our customers to feel seen and their needs met, our partners to recognize and share our values, and our communities to feel supported. We strive to ensure that every area of the business and our leadership helps shape an inclusive culture with opportunities for every employee to thrive.

Our Goals:

Inclusion: Foster a culture of belonging where all Motorola Solutions’ employees feel welcome, celebrated, and connected to our shared purpose and are able to thrive.

Employee-first: Ensure that every employee at Motorola Solutions has the tools necessary to be part of a high-performing team that is as unique as the communities served.

Global reach: Weave accessibility into the fabric of who we are globally – ensuring access within our business and community impact initiatives.

Our Plan:

To help achieve the vision of the Accessible Canada Act (the “Act”), Motorola Solutions has created this Accessibility Plan (the “Plan”) to demonstrate our commitment to accessibility. As we work to implement this Plan, we will continue to solicit feedback from our employees, customers, vendors, suppliers and other partners, advocacy organizations, and other stakeholders to help achieve this mission.

Creating a Culture of Inclusion

Motorola Solutions adopted “Inclusive” as a core value in 2021 to emphasize our commitment to fostering an inclusive culture, sustaining a diverse workforce, and ensuring inclusive practices across the company. Our Diversity, Equity, and Inclusion (DEI) volunteer community, comprised of numerous DEI volunteer groups including our business councils, affinity groups, regional councils, and DEI Champions, is open to all employees and aims to weave DEI into the fabric of who we are globally through their dedication to and participation in DEI initiatives and programming. They are passionate advocates and strategic development partners who help the Office of DEI extend our message, enabling us to collectively reach new heights with inclusion and belonging.

In 2023, we launched GO ALL INCLUSIVE, an initiative aimed at celebrating and promoting our inclusive core value by highlighting ways in which all employees could reflect, recognize, and reward inclusive behaviors. As part of this initiative, we shared resources and training materials, and our business councils and volunteer groups hosted cultural events and highlighted ways employees could create inclusive environments.

Our new brand narrative, Solving for Safer, unites our entire workforce under a shared goal of making everywhere safer. This shared purpose and goal also contributes to a sense of belonging.

“Best Places to Work for Disability Inclusion”

In recognition of our commitment to accessibility, Motorola Solutions is proud to be named one of the “Best Places to Work for Disability Inclusion” under the Disability Equality Index, which is a joint initiative between Disability:IN and the American Association of People with Disabilities. Through the Disability Equality Index, Motorola Solutions is committed to building a roadmap of measurable and tangible actions toward disability inclusion and equality.

Consultations – People with Disabilities and Allies (PwD+A) Business Council

The People with Disabilities and Allies (PwD+A) Business Council (one of Motorola Solutions’ DEI business councils) has been consulted when developing this Plan. The PwD+A Business Council is a group within Motorola dedicated to ensuring accessibility, increasing education and awareness of disabilities, and promoting an environment that enables current and prospective employees to thrive.

Some highlights of the PwD+A Business Council include:

• Hosting global events wherein employees complete disability experiences using virtual reality to show the importance of being open to the needs of all people.
•  Working directly with employees to better understand our diverse workforce through our voluntary Self-ID initiative. 
•  Collecting data through surveys, online forums, and direct employee outreach to gather data relevant to ensure inclusiveness, equity, and representation within Motorola Solutions. 
•  Periodically working with product teams to ensure that disability access for employees, customers, vendors, suppliers, and other partners is a priority.
•  Helping identify and remove barriers, and working within Motorola Solutions to prevent new barriers to access.  

We recognize that representation and inclusion are not a destination, but rather a commitment requiring continuous action. As such, we will strive to ensure that we serve and represent all individuals, achieving accessibility within the company.

Progress and Commitments

Motorola Solutions is committed to doing its part to successfully achieve the purpose of the Act, which is to benefit all persons, especially persons with disabilities, through the realization of a Canada without barriers, particularly by the identification and removal of barriers, and the prevention of new barriers. The company has reviewed its accessibility status with employees, customers, vendors, suppliers, and other partners, and made commitments for improvement in the priority areas defined under the Act, as set forth below.

Opportunities with Motorola Solutions

To ensure access to employment opportunities and accessible workspaces, Motorola Solutions welcomes applicants with disabilities to apply for open positions and invites accommodation requests in the hiring process. When such a request is made, Motorola Solutions has staff who can facilitate the needed accommodations in the application, interview, and onboarding phases of hiring.

Employment with Motorola Solutions

Motorola Solutions is committed to providing reasonable accommodations to its employees.  Employees are able to request assistance and/or accommodations as necessary to assist with their daily responsibilities, and through an interactive process in partnership with management, HR, and environment, health, and safety (EHS) teams, Motorola Solutions’ employees, explore potential accommodations that may exist and are provided with accommodations that are both effective and reasonable. 

Where Motorola Solutions is aware that an employee has a disability and that there is a need for accommodation, individualized workplace emergency response information is provided to the employee as soon as practicable if such information is necessary given the nature of the employee’s disability. Where the employee requires assistance, Motorola Solutions, with the consent of the employee, provides workplace emergency information to the Health & Safety representatives or Risk Management Team to provide assistance to the employee. Motorola Solutions reviews the individualized workplace emergency response information when the employee moves to a different location in the organization. Motorola Solutions reviews and assesses general workplace emergency response procedures and individualized emergency plans to ensure accessibility issues are addressed.

The Built Environment

Motorola offices incorporate accessible features including, but not limited to, elevated desks, flexible hours to accommodate prayers, and ergonomic chairs to accommodate disabilities. Accessibility within our offices has been and will continue to be a priority.

Information and Communication Technologies (ICT)

Motorola Solutions is committed to providing to persons with disabilities accessible formats and communication supports for publicly available information. Motorola Solutions will do this in a timely manner that takes into account a person’s accessibility needs due to disability and at a cost that is no more than the regular cost charged to other non-disabled persons. Motorola Solutions will consult with the person making the request to determine the suitability of the accessible format or communication support.

Communication, Other Than ICT

Motorola Solutions will communicate with people with disabilities in ways that take into account their accessibility needs. Motorola Solutions will train all employees and contractors in Canada, and those of our respective affiliates based at all locations globally who deal with members of the public or other third parties acting on their behalf located in Canada, on how to interact and communicate with people with different disabilities.

The Procurement of Goods, Services and Facilities

As discussed herein, Motorola Solutions is committed to procuring office facilities and relevant tools with accessibility needs and requirements in mind. Motorola Solutions is also committed to serving people with disabilities who use assistive devices to obtain, use, or benefit from our goods and services. We will ensure that our employees and contractors are trained and familiar with various assistive devices that may be used by members of the public or other third parties with disabilities while accessing our goods or services. Training will include the following:

• How to interact and communicate with people with various types of disabilities;
• How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person;
• How to use equipment or devices available on our premises or otherwise provided by us that may help with the provision of goods or services to a person with a disability;
• What to do if a person with a disability is having difficulty in accessing Motorola Solutions’ goods and services;
• Motorola Solutions’ policies, practices and procedures relating to the customer service standard.

Motorola Solutions will also ensure that our employees and contractors know how to use assistive devices available on our premises.

The Design and Delivery of Programs and Services

Motorola Solutions is committed to continuous improvement of its products and services. In compliance with the Act, we consider accessibility requirements for procurement and include accessibility as part of the provision of goods, services, and facilities where appropriate (e.g., accessible technology, materials, and amenities).

One such example is Motorola Solutions’ undertaking initiatives to consider and incorporate required Web Content Accessibility Guidelines (WCAG) within web-based products, service, and company websites. This project is a global effort spearheaded by the Motorola Solutions regulatory legal team and is being actively promoted with the company as a way to ensure the company meets the needs of everyone.

Highlights of other steps Motorola Solutions is undertaking include:

• Receiving input from employees at Motorola Solutions about how to remove and prevent new disability access barriers and improve accessibility for all.
• Providing updates and feedback about accessibility challenges and opportunities within Motorola Solutions. 
• Consulting with product teams to ensure that disability access compliance is a priority whenever products are delivered to customers. 

Insights gathered from each of the aforementioned methods of consultation are used to drive specifications for accessibility improvements, to build an accessibility roadmap for new products and to develop accessibility best practices.

Transportation

Motorola Solutions does not provide transportation services to the public.

The Future

Motorola Solutions is dedicated to the continued promotion of accessibility necessary to foster a culture of inclusion for all. Ongoing efforts include:

• Engagement: Enable all employees to connect and feel a sense of belonging in a supportive community and safe environment.
  
  
• Development: Increase employees’ access to professional and leadership development by providing access to training, educational programs and leadership opportunities.
  
  
• Recruitment: Partner with Talent Acquisition to incorporate creative techniques that will reduce employment barriers for all candidates.
  
  
• Community: Forge strong community partnerships in alignment with Motorola Solutions’ focus on first responder programs, technology and engineering education, employee volunteerism, disaster relief and support.

Through these efforts, Motorola Solutions strives to promote accessibility in the work environment and throughout its surrounding communities, and increase education and awareness of different disabilities, and the barriers that exist for persons with such disabilities, in order to create a positive work and community environment that enables current and prospective employees, customers, vendors, suppliers and other partners to thrive.

Feedback

Motorola Solutions welcomes all feedback concerning accessibility and any related topic covered by the Act, or about our product accessibility in general. 

Feedback about this Plan can be made by the following means:

• By telephone at (800) 538-4427;
• By e-mail at EthicsLine@motorolasolutions.com;
• By fax at (602) 952-4378; and
• By mail at Motorola Solutions Ethics Line, P.O. Box 10551, Scottsdale, AZ 85271-0551, U.S.A

The Ethics Line staff is available to speak in person or to respond to email or fax messages Monday through Friday from 6:00 a.m. until 2:00 p.m. U.S. Mountain Standard Time (Phoenix). Calls placed to the Ethics Line outside of these hours will be greeted by a recorded message inviting the caller to leave a detailed message. Someone from the Ethics Line will return calls (or respond to emails or faxes) the next business day.