Privacy Statement

Nevada Residents:  If you are a resident of the state of Nevada in the United States, please note Chapter 603A of the Nevada Revised Statutes permits a Nevada resident to opt out of future sales of certain covered information that a website operator has collected or will collect about the resident. To submit such a request, please complete the form found here.

California, Colorado, Connecticut, Montana, Oregon, Texas, Utah or Virginia Residents:  The remainder of this section applies to individual residents of the state of California, Colorado, Connecticut, Montana, Oregon, Texas, Utah, or Virginia in the United States and provides additional information about our personal data processing practices relating to such individuals.  

This section does not apply to information relating to our employees, contractors, applicants and other personnel. In addition, we often act as a “service provider” or “processor” as defined under applicable U.S. privacy law, processing personal data on behalf of our customers, and this section does not apply to the personal data processing we perform as a service provider or processor.

Collection and Use of Personal Data

Personal Data

As described in more detail in the Personal Data Collected section of our Privacy Statement, we collect the following categories of personal data:

• Identifiers, such as full name, alias, account name and password, customer number, driver’s license number, social security number or equivalent national identification number, IP address and other unique personal identifiers;
• Customer Records, such as address, telephone number, email address, date of birth and payment card information;
• Protected Classification Characteristics, such as age;
• Commercial Information, such as product or service interests and orders, credit information (if you purchased a product or other device requiring service) and investment information (if you are an investor in Motorola Solutions);
• Internet/Network Information, such as log file data (including IP address, browser type) and clickstream data (including your usage and activity on our websites and online services);
• Geolocation Data, such as general geographic location based on IP address or more precise location when accessing our services through a mobile device or using our services with geolocation capabilities;
• Sensory Information, such as audio recordings, photographs and video footage an individual chooses to provide, or we otherwise record as permitted by law;
• Professional/Employment Information, such as job title, company and industry;
• Other Personal Data, such as entries to sweepstakes, contests and promotions, comments on our forums, wikis, blogs, social computing tools or in response to surveys and any other inquiries, requests or comments an individual chooses to send us;
• Inferences, such as deriving purchase recommendations from other personal data we have collected.

We collect this personal data directly from you, from your browser or device when you interact with our websites and other online services, from third parties including our service providers, business partners, channel partners, and from public third-party platforms such as social media websites, online databases or online directories.

We collect personal data from and about you for a variety of purposes. For example, we use personal data to communicate with you; to facilitate, process and fulfill orders you place with us or the services you request; to conduct surveys, sweepstakes, contests and other promotions; to analyze and improve the use of our websites and other online services; to deliver marketing communications and personalized and non-personalized advertising; and to facilitate our customer and investor relations operations. For more information about our use of personal data, please refer to the Use of Personal Data section of our Privacy Statement.

Sensitive Information

The following personal data elements we collect may be classified as “sensitive” under certain privacy laws (“sensitive information”):

• Account name and password;
• Payment card information; and
• Precise geolocation data.

As described in our Privacy Statement, we use account name and password, as well as payment card information, social security number or equivalent national identification number, to provide certain of our products and services. We also use precise geolocation data to provide our services with geolocation capabilities.

Depending on your state of residency and subject to certain legal limitations and exceptions, you may be able to limit, or withdraw your consent for, our processing of sensitive information (as described in the Your Privacy Choices section below).

Deidentified Information

We may at times receive, or process personal data to create, deidentified information that can no longer reasonably be used to infer information about, or otherwise be linked to, a particular individual or household. Where we maintain deidentified information, we will maintain and use the information in deidentified form and not attempt to reidentify the information except as required or permitted by law.

Personal Data Disclosure, Sale, and Use for Targeted Advertising

We may disclose the categories of personal data identified above to the following categories of third parties: our subsidiaries and related companies, service providers, business partners and channel partners, marketing and business strategy partners and providers, ad networks and advertising partners, analytics providers, sweepstakes and contest providers, order fulfillment and payment providers, and certain third parties where you have provided consent or where we are required by law.

Some of these disclosures of personal data may qualify as “sales” of personal data or the sharing or processing of personal data for the purpose of displaying advertisements that are selected based on personal data obtained or inferred over time from an individual’s activities across businesses or distinctly-branded websites, applications, or other services (otherwise known as “targeted advertising” or “cross-context behavioral advertising”). Depending on your state of residency and subject to certain legal limitations and exceptions, you may be able to limit or opt-out of the sale of personal data or the processing of personal data for purposes of targeted advertising (as described in the Your Privacy Choices section below).

However, we do not sell the personal data of individuals we know to be less than 16 years of age or share such information for targeted advertising purposes. In addition, we do not sell sensitive information, and we do not process or otherwise share sensitive information for the purpose of targeted advertising. Nonetheless, depending on your state of residency and subject to certain legal limitations and exceptions, you may be able to limit, or withdraw your consent for, our processing of sensitive information (as described in the Your Privacy Choices section below).

Your Privacy Choices

• Right to Know: The right to confirm whether we are processing personal data about you and, under California law only, to obtain certain personalized details about the personal data we have collected about you, including:
  • The categories of personal data collected;
  • The categories of sources of the personal data;
  • The purposes for which the personal data were collected;
  • The categories of personal data disclosed to third parties (if any), and the categories of recipients to whom this personal data were disclosed;
  • The categories of personal data shared for targeted advertising purposes (if any), and the categories of recipients to whom the personal data were disclosed for these purposes; and
  • The categories of personal data sold (if any) and the categories of third parties to whom the personal data were sold.
• The Right to Access & Portability: The right to obtain access to the personal data we have collected about you and, where required by law, the right to obtain a copy of the personal data in a portable and, to the extent technically feasible, readily usable format that allows you to transmit the data to another entity without hindrance.
• The Right to Correction: The right to correct inaccuracies in your personal data, taking into account the nature of the personal data and the purposes of the processing of the personal data.
• The Right to Control Over Sensitive Information: The right to exercise control over our collection and processing of certain sensitive information.
• The Right to Opt-Out of Targeted Advertising: The right to direct us not to use or share personal data for certain targeted advertising purposes.
• The Right to Opt-Out of Sales: The right to direct us not to sell personal data we have collected about you to third parties.
• The Right to Request Deletion: The right to have us delete the personal data we maintain about you.

Depending on your state of residency, you may also have the right not to receive retaliatory or discriminatory treatment in connection with a request to exercise the above rights. However, please note that the exercise of the rights described above may result in a different price, rate, or quality level of product or service where that difference is reasonably related to the impact the right has on our relationship or is otherwise permitted by law.

Submitting Privacy Rights Requests

To Exercise the Right to Know, Access, Portability, Correction, or Deletion, please submit a request specifying the right you wish to exercise by:

• Completing our online form found here, or
• Calling our toll-free U.S. phone number: 1-800-538-4427.

Before processing your request, we will need to verify your identity and confirm you are a resident of a state that offers the requested right(s). In order to verify your identity, we will generally either require the matching of sufficient information you provide us to the information we maintain about you in our systems, or the successful log-in to your account (if applicable). As a result, we require requests to include first and last name, email address, state of residency and data request. We may at times need to request additional personal data from you, taking into consideration our relationship with you and the sensitivity of your request.

In certain circumstances, we may decline or limit your request, particularly where we are unable to verify your identity or locate your information in our systems, or where you are not a resident of one of the eligible states.

To Exercise Opt-Out Rights in Relation to Sensitive Information, Targeted Advertising, or Personal Data Sales, please submit a request specifying the right you wish to exercise by:

• For Non-Cookie-Based Opt-Outs:
  
  
• Completing our online form found here, or
• Calling our toll-free U.S. phone number: 1-800-538-4427.

• For Cookie-Based Opt-Outs: To exercise your right to opt-out as it relates to the use of cookies and related technologies that involve the sale of personal data or the use of personal data for targeted advertising purposes on the www.motorolasolutions.com site, click here to open our homepage, scroll to the bottom of the page, click “Cookie Preferences” in the footer of the website, and adjust your preferences accordingly.  Where available, you may adjust your cookie preferences on our other websites through similar cookie preference managers. Please note these opt-out tools are device and browser specific, so you will need to change your preferences on each device and browser you use to interact with the specific website you are visiting. In addition, you can also opt-out of cookie-based sales by businesses that participate in the DAA’s CCPA Opt-Out Tool by visiting https://www.privacyrights.info/. Lastly, you may follow the other steps set forth in the Cookies ** tab of our Privacy Statement to further exercise control over cookies and related technologies.

Where available, you may adjust your cookie preferences on our other websites through similar cookie preference managers usually linked at the bottom of each website.  Please note these opt-out tools are device and browser specific, so you will need to change your preferences on each device and browser you use to interact with the specific website you are visiting. In addition, you can also opt-out of cookie-based sales by businesses that participate in the DAA’s CCPA Opt-Out Tool by visiting https://www.privacyrights.info/. Lastly, you may follow the other steps set forth in the Cookies tab of our Privacy Statement to further exercise control over cookies and related technologies.

Submitting Authorized Agent Requests

In certain circumstances, you are permitted to use an authorized agent to submit requests on your behalf through the designated methods set forth above where we can verify the authorized agent’s authority to act on your behalf. In order to verify the authorized agent’s authority, we generally require evidence of either (i) a valid power of attorney or (ii) a signed letter containing your name and contact information, the name and contact information of the authorized agent, and a statement of authorization for the request. Depending on the evidence provided and your state of residency, we may still need to separately reach out to you to confirm the authorized agent has permission to act on your behalf and to verify your identity in connection with the request.

Appealing Privacy Rights Decisions

Depending on your state of residency, you may be able to appeal a decision we have made in connection with your privacy rights request. All appeal requests should be submitted by replying to the communication resolving your original request or by calling 1-800-538-4427.