When a child goes missing at a shopping centre, how do you find them?
Connecting your technology, staff and public safety personnel to oversee shopping centre operations, communicate efficiently, and share vital situational data for a secure shopping experience.
Safer outcomes require a unified approach
When safety is at stake, people and technologies must come together to detect, respond and resolve incidents.
Detect
Shopping centre security tracks missing child
A lively weekend shopping trip turns to distress as a family reports their son missing at the shopping centre. After describing their son and what he was wearing - a red jacket - security runs a search through the video security system using the description. The system quickly identifies footage showing the child leaving with an unrecognisable adult.
Products that make it possible
Respond
Security tightens exits, alerts police
Realising a possible case of abduction, the shopping centre security team springs into action - sharing the missing child's details including his clothing and last seen area among the security staff. Simultaneously, they also decide to contact the police with the pressing concern.
Products that make it possible
Live video feed and unified communication across teams
The dispatcher who is notified creates an incident and assigns nearby units to respond. With access to real-time shopping centre video security feed, they bridge centre security with incoming first responders on a unified talkgroup and implement a geofence ensuring seamless communication across teams.
Products that make it possible
Appearance search aids in safe recovery
Leveraging appearance search, the security officer is able to locate the missing child walking with the suspect towards a parked car at the far end of the shopping centre’s parking lot. Responding officers converge on the location, apprehending the suspect before he could drive off. Although the child is scared, he was unharmed.
Products that make it possible
Resolve
Case report compiled and sent for prosecution
Officers generate an incident report and record witness statements and their narratives. The control room exports video of the event from the building and adds it to the case created by the incident report. Officer body camera footage is also automatically added. Everything is redacted, packaged up and sent to local prosecutors.
Products that make it possible
