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Your ICCS is the heart of your control room, connecting the public with the help they need. Guardian ICCS delivers even more by combining call handling, dispatch and contact management functionalities.
Instead of treating every contact as an isolated incident, your team can now use data from previous incidents to understand why someone is contacting your control room - so call handlers and dispatchers can arrange the appropriate help, and officers can arrive on-scene fully briefed.
Information about a caller is only useful if you can make it actionable. While some contacts require an immediate police presence, others are less time-sensitive: now, your operators can start the relevant response workflow quickly, by transferring data to either your CAD or RMS in one click.
To best serve the public, you need to understand the kind of help they require, and when. Use contact data to surface insights about peak hours and common call types, so you can staff and train your control room more efficiently, and proactively work to prevent calls at the source.
Your call handlers and dispatchers are already multitasking - technology shouldn’t add to their workload. Guardian ICCS is designed with ease of use in mind, from monitoring talkgroups and dispatching officers to playing back evidential calls.
Use previous call data to inform your current response - whether that means dispatching specialist units or referring to other agencies.
Use our clear, intuitive UI to handle incoming calls with ease, and configure hotkeys to contact key partners in a single click.
Listen back to any call made to your ICCS in the past 28 days, and export to a .zip file as part of an evidential workflow.
Our Guardian Public Safety Solution is designed to simplify every step of your force’s emergency response workflows through a centralised, cloud-hosted platform for ICCS, CAD and mobile.
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