Please note: This website includes an accessibility system. Press Control-F11 to adjust the website to the visually impaired who are using a screen reader; Press Control-F10 to open an accessibility menu.
Sign out

Session expired

Contact sales
Guardian Integrated Communications Control System (ICCS) Guardian Integrated Communications Control System (ICCS) Guardian Integrated Communications Control System (ICCS)

Guardian Integrated Communications Control System (ICCS)

Go beyond core telephony and radio dispatch capabilities. Guardian ICCS includes built-in contact management, so call handlers can understand the context of a contact while still on the call itself.

Please wait...

Capture every contact

Your ICCS is the heart of your control room, connecting the public with the help they need. Guardian ICCS delivers even more by combining call handling, dispatch and contact management functionalities.

Enable operators and officers to respond with context

Instead of treating every contact as an isolated incident, your team can now use data from previous incidents to understand why someone is contacting your control room - so call handlers and dispatchers can arrange the appropriate help, and officers can arrive on-scene fully briefed.

Reduce response times and unnecessary deployments

Information about a caller is only useful if you can make it actionable. While some contacts require an immediate police presence, others are less time-sensitive: now, your operators can start the relevant response workflow quickly, by transferring data to either your CAD or RMS in one click.

Understand and accommodate the demands on your staff

To best serve the public, you need to understand the kind of help they require, and when. Use contact data to surface insights about peak hours and common call types, so you can staff and train your control room more efficiently, and proactively work to prevent calls at the source.

More functionality, without more cognitive load

Your call handlers and dispatchers are already multitasking - technology shouldn’t add to their workload. Guardian ICCS is designed with ease of use in mind, from monitoring talkgroups and dispatching officers to playing back evidential calls.

Contact management

Use previous call data to inform your current response - whether that means dispatching specialist units or referring to other agencies.

Call handling

Use our clear, intuitive UI to handle incoming calls with ease, and configure hotkeys to contact key partners in a single click.

Playback

Listen back to any call made to your ICCS in the past 28 days, and export to a .zip file as part of an evidential workflow.

Are you ready to capture every call made to your control room?

Resources

Product Information

Guardian Solution Brochure (Police)

Experience a cloud-hosted suite spanning ICCS, CAD and mobile.

Learn more