Southern California Edison Shines A Light On Premier Managed Services

"The big initiative at Southern California Edison is an evolution to a more managed service provider environment” commented Williams. Southern California Edison was ready for a change and Motorola Solutions made it easy for them to do what they do best. “The things that are not necessarily within our specialty field are being managed by people whose specialty it is to do that, and we just make sure that things are getting done.”

"Prior to implementation of the Premier Service, I was solely responsible for the configuration of every mobile and portable radio in the radio system," said Williams. "Since implementation, I'm now free to track tickets at a higher level. I'm able to look for trends, because I don't have to be in the weeds, actually handling the radios". Read how Southern California Edison is communicating better using Premier managed services, and is able to focus on what they do best- delivering safe, reliable power.

MyView Portal has enhanced the way Southern California Edison monitors their system, performs routine maintenance and quickens the process from identifying to resolving issues. Read how MyView enables the system manager to provide actionable data, present it in a way that is easy to understand and make recommendations for the customer to implement going forward to be more efficient in their operations.

“There is day-to-day daily communications that goes on with the radios but if there was a disaster, a fire let's say, now we are abundantly confident that every radio in operation will work and work correctly and effectively because we're able to monitor these radios and understand how they're functioning.” Bellor continued to discuss the value of being free from daily disturbances, “The Motorola Solution techs are doing what they need to do to keep us operational. And now the folks on my staff are able to really look at this strategically and go out and talk with the business about their future needs.”

“The complexity of a system with 6,000-plus subscribers and 69 radio sites could overwhelm us very easily,” said Williams. “The one-stop shop, the state of the system view that we have in MyView, the access to the resources for incident resolution, allows us to go home at the end of the day and not lose sleep over what’s happening with our system.” He goes on to say, “With the complexity managed, the calmness that prevails is that we understand our system fully, whether it is knowing what to expect out of the battery that’s installed on a portable radio or knowing that the upgrade operations team is working on our core. It allows us to not worry so we can concentrate on our business - providing efficient, safe electrical utility service to our customers.”