WAVE Support Resources

I am trying to sign in. I get the Connecting overlay, but it never connects.

Ensure your device is not in airplane mode.

Ensure you have cellular data enabled for WAVE Mobile Communicator  if you do not have wifi enabled.

Ensure you are not connected to a router behind a firewall that is blocking access to the WAVE Management or Proxy Server.

Ensure you do not have a cell call active.

I am seeing several “NO NETWORK” entries in a FEED or RECENTS.

Verify you have adequate wifi or cellular data coverage. Remember – just because you can make a cell call does not mean you are guaranteed adequate cellular data coverage.

I received the Private Call Failed Message.

Indicates that something is preventing the server from connecting your call to the other member. This is NOT an indication that the other member is already on a call. The most common reason it that you were on a member’s FEED or in a private call with them when they lost connectivity – but before the server has detected that they are disconnected. You will most likely receive a User has Disconnected alert within the next 30 seconds.

Stuck Bonk

If you are using a Samsung device, this can occur due to the multi-touch feature. Tapping the PTT again or the app back button should stop the bonk. If it persists, sign out and back in.

On non-Samsung devices, this might occur due to a number of functions trying to execute simultaneously, including rapidly pressing the PTT button for an extended period of time. If this occurs, release the PTT button and press it one more time. If the bonk continues, tap the back button or sign out and back in. In rare cases, you may need to do a forces stop on the app (double tap Home and swipe up).

Stuck Microphone

If you are using a Samsung device, this can occur due to the multi-touch feature. Tapping the PTT again or the app back button should release the mic. If it persists, sign out and back in.

This might also occur due to a number of functions trying to execute simultaneously, including rapidly pressing the PTT button for an extended period of time. If this occurs, release the PTT button and press it one more time. If the it is still stuck, tap the back button or sign out and back in. In rare cases, you may need to do a forces stop on the app (double tap Home and swipe up).

I hear WAVE audio after I signed out of WAVE Mobile Communicator.

Check to see if you have another version of WAVE Mobile Communicator running.

I keep getting bonked after 4-5 seconds while PTT’ing.

If this is happening repeatedly, you are most likely not transmitting any audio.

1. Verify you have given permission for WAVE Mobile Communicator to use your microphone.
2. Sign out and back in.
3. If it persists, contact your WAVE Admin.

It looks like I am transmitting, but no one can hear me.

Check your device level permissions for WAVE Mobile Communicator and ensure that you have allowed use of the microphone.

While signing in, I keep getting a “No Network Verify network connectivity.” error – but other apps are working fine.

If you do not have Wi-Fi enabled, check your device level permissions for WAVE Mobile Communicator and ensure you have allowed Cellular Data.

Other members say that my location is stale (yellow), but I am sharing on less than a 5 minute interval.

Check your device level permissions for WAVE Mobile Communicator and ensure that you have “Always” selected. If you select “While Using the App,” your location will only be sent while the app is foregrounded.

Ensure you have not enabled Battery Save Mode which turns off background functionality.

I keep getting “NO NETWORK” events in my FEED/RECENTS, but I am able to receive cell calls.

WAVE Mobile Communicator uses cellular data or wifi. You can have a stronger cellular phone signal than data which allows for phone calls but degraded data connectivity. Being able to make a cell call does not mean you have data connectivity.

If wifi was not enabled prior to signing in to WAVE Mobile Communicator, it will stay on cellular even if the cell connectivity is weak.

Try switching to a wifi network by signing out of WAVE Mobile Communicator, enabling wifi, and signing back in.

Pressing the volume + or – on my wired earphones is toggling WAVE Mobile Communicator PTT.

WAVE Mobile Communicator works with most wired headsets. However, the headset controls, if not specifically designed for PTT, may interact with WAVE Mobile Communicator since the headset sees it as just another media source. In many cases, the volume + and – act as a toggle where a single press will latch the microphone on and must be pressed a second time to unlatch.

If you are using a wired headset with integrated controls, we suggest testing it with WAVE Mobile Communicator to determine its interactions prior to use in an active work environment. Latching is inherently error-prone and can cause inadvertent broadcasting.

My wired PTT accessory used to work, but won’t work now.

If you are just signing in, and it isn’t working from the start – try unplugging the accessory and cycling the mobile device.

If a wired accessory stops working after it was already working during a session:
1. Unplug it and plugging it in again.
2. Ensure you are signed out of any other audio apps.
3. Cycle the mobile device.
4. Verify the accessory’s battery is not dead.

If it is the audio that is challenged, verify that the accessory works with another audio app.

My Bluetooth PTT accessory used to work, but won’t work now.

Make sure the Bluetooth accessory is not connected or trying to connect with another WAVE Mobile Communicator app on another mobile device.

Ensure you have not exceeded the broadcast distance from the mobile device set by the Bluetooth accessory’s manufacturer. If so, you must reconnect the device in the WAVE Mobile Communicator App Settings.

I get bonked if I use my remote PTT on my wired (or Bluetooth) accessory if I am on a screen without a PTT button.

You can only PTT on a screen with a PTT button. WAVE Mobile Communicator does not allow for default PTT’ing on your last visited Talkgroup due to the potential to inadvertently broadcast on the wrong Talkgroup.

I get bonked if I use my remote PTT on my wired (or Bluetooth) accessory if I am on a screen without a PTT button.

Savox BTR-155 and Savox BTR-101 must be paired with the device operating system before attempting to connect with WAVE Mobile Communicator in App Settings.

If connection is still not successful:
- try cycling the power on the Bluetooth device
- try cycling the power on the mobile device, re-pair with the device, re-launch WAVE Mobile Communicator, and try connecting again in App Settings.

My Pryme PTTV is freezing up after multiple rapid presses.

This can stick the mic open, closed or in bonk state and can only be resolved by pressing the soft PTT button.

I cannot get my Kyocera to trigger PTT in WAVE.

After installing WAVE Mobile Communicator on a Kyocera device, users must select PTT as the programmable key's operation: Device > Programmable Key > PTT Operation.

My headset with external PTT button won't work with iOS device.

There is a known issue with iOS 9 and 10 devices that can be solved with the following steps: 

1. Press and hold the device's Power button
2. Wait for the 'Slide to Power Off' screen to appear 
3. Slowly remove the headphone from the port
4. Press the Cancel button to return the Home screen

It seems to take a long time for the AINA Bluetooth button to connect to the WAVE Mobile Communicator app and displays an additional dialog asking for a response.

The AINA Bluetooth PTT button contains both classic and low-energy Bluetooth. It uses the classic Bluetooth to create a secure bonding with the mobile device. That bonding needs to occur prior to connecting it with the WAVE Mobile Communicator.

Depending on your phone model and OS, you may get automatically prompted OR you may need to first pair it via the phone's OS - this is only required the first time the button is connected to the device.

I get an error message when trying to connect the AINA Bluetooth PTT button with my Sonim phone.

Sonim devices may take longer to do the initial pairing with the OS. The prompt for this OS-level pairing may only appear in the notification pull down tray - this is only required the first time the button is connected to the device.

Verify that the AINA button is paired with your device prior to connection to WAVE Mobile Communicator via the App Settings.