Streamline Your Workflow
Using the latest software design and telephony technologies, our native i3-compatible application manages the receipt of emergency calls and seamlessly dispatches a response with a simple, easy-to-use workflow.
One-touch transfer of calls saving precious seconds
Integrated workflow options (9-1-1, Map, Dispatch)
NG9-1-1 ready and designed for ESInet-based i3 and legacy CAMA call handling
Easily Locate 9-1-1 Callers in Need
Right when a call is received – from a cell phone or landline – it is mapped and prioritized for faster response.
Both traditional 9-1-1 and mapped ALI functions displayed on a single map
Easily view and manage incoming calls from the map – before the call is answered.
Pinpoint caller location accuracy with RapidSOS partnership
Allow Citizens to Send Visual Content
Agencies stress that visual content cannot flow into the PSAP as 9-1-1 calls do because of the potential to increase stress in an already stressful job. CommandCentral 9-1-1 Citizen Input, a cloud-based service, solves this problem since no visual content is sent without the PSAP’s permission.
- PSAP authorizes the citizen to submit visual content by sending an SMS message
- Visual content can be accepted and stored without ever being seen by call takers
- Integration with CallWorks CallStation offers end-to-end reporting including the call detail and associated visual content as one record
- No app download required on citizen device
- All records immediately stored for evidentiary purposes and ease of tracking in CommandCentral Vault with chain of custody protections
- Security processes built in
Benefit from Efficient System Architecture
Reduce hardware at each position…and in the server room. Browser-based architecture eliminates complex firmware and driver problems at the operator’s console and easily integrates with third party mapping or CAD systems via standard interfaces.
Case Studies
Enhance Campus Safety with Accuracy
Princeton University selected CallWorks with RapidSOS to achieve pinpoint location accuracy of 9-1-1 mobile calls.
Next Generation 9-1-1 from CallWorks brings improved accuracy and interoperablity to Gloucester County - reducing emergency response times and increasing response quality.
CALLWORKS CALLSTATION
Brochures
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CallWorks CallStation Emergency Call Handling
Discover how CallWorks provides innovative NG9-1-1 software solutions that streamline workflow and response.
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CallWorks Managed Services Brochure
Innovate your command center with application management services.
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CallWorks - Flex CAD ICC
Increase call taker focus, minimize keystrokes, speed response with Flex CAD and CallWorks Integrated Call Control
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9-1-1 Offsite Portfolio for CallWorks CallStation
Ensure call takers can answer the call of duty from any location. CallWorks CallStation Nomad Offsite call handling solution gives PSAPs the flexibility necessary to maintain operations in any situation.
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CommandCentral 9-1-1 Citizen Input Data Sheet
Citizen Input Datasheet
Customer Case Studies
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Partnerships That Make It Work
Find out how CallWorks is changing dispatchers’ lives and how Blount County is serving citizens in better ways.
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Providing the Best Possible Outcome to Those Having the Worst Possible Day
What are the cost benefits to moving to an NG9-1-1 system and how important is the relationship you have with the vendor?
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Gloucester County Enhances Citizen Safety with Next Generation Technology
Gloucester County, New Jersey, integrates radio, dispatch and services for the next generation of calls.
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Waukesha County Upgrades Community Safety with Next Generation 9-1-1
Emergency CallWorks CallStation mapping helps Waukesha County, Wisconsin, dispatchers easily locate 9-1-1 callers in need.
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City of Santa Maria Upgrades to Enhance Community Protection
Santa Maria is ensuring that responders get the information they need.
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Princeton University Enhances Safety with Pinpoint Accuracy
As the campus changed to a VoIP-based phone system, they also sought to replace their current call management system and needed a solution that would easily integrate with existing technologies as well as pave the way to preparing for Next Generation 9-1-1. Accurate location of 9-1-1 callers was an important requirement which led to selecting CallWorks CallStation with RapidSOS.
Data Sheets
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Callstation Next Generation 9-1-1 Call Taking
CallStation Data Sheet