Service packages
Delivering the right level of managed and support services to meet your needs.
For public safety agencies tasked with mission-critical communications, assuring peak radio performance is critical. Efficient and cost-effective management of an ever-evolving radio technology ecosystem is complex, requiring the right set of expertise and tool sets. You can rely on us to help you maximize the value of your radio investments with the right level of services designed specifically for your needs.
Services for LTE Handheld Devices
Essential services package options provide hardware repair and technical support.
We provide technical support to troubleshoot problems & hardware repair to properly restore your device.
Rely on expert repair
State-of-the-art diagnostics equipment, repair tools and replacement parts help ensure your LTE devices are protected from normal wear and tear and are back in operation quickly. All LTE devices are returned to factory specifications and updated with the latest firmware. Our service centers are certified to comply with ISO9001.
Access technical support
Our experienced technologists are available 8/5, Monday – Friday, local time, to help isolate and resolve any issues you may have with your LTE devices. These dedicated professionals effectively respond to your issues within a four hour time frame.
Expand your coverage
While our LTE devices are built for superior performance, accidents happen. We offer expanded coverage and support that includes: repairs for chemical, liquid and physical damage; three day repair turnaround time; two-hour window for help desk response and 8x5 technical support.
