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WHAT'S NEW IN VIDEOMANAGER EL - Q2 2024

We're excited to review the work that was done this past quarter to improve the VideoManager EL experience. For any questions, please contact customer success.

M500 5-CAMERA SUPPORT

Never miss a critical moment surrounding your vehicle. VideoManager EL now supports the new M5E exterior camera, on both sides of the patrol car. Now, one system gets you a complete 360 degree view - so that you can stay focused on the task at hand. To configure your new M5E cameras:

  1. Move your mouse over the Admin tab, and then click Device Management.
  2. Click Configurations, and then click the M500 tab to open the list of existing configurations.
  3. Click the Edit icon for the configuration you want to edit. You can also click the + sign on the bottom left of the tab to create a new configuration.

  4. In the Recording tab, there are now sections for Right and Left cameras. For more information, see the VideoManager EL in-app help.

M500 RADAR SUPPORT

The M500 can now interface with a radar device to capture target speed, fastest speed, and patrol speed alongside your in-car video - this metadata is displayed over the event when played on VideoManager EL. To configure a third-party radar device for use with an M500:

  1. Move your mouse over the Admin tab, and then click Device Management.
  2. Click Devices, and then click the M500 tab.
  3. Click the Edit icon for the device you want to edit. You can also click the + sign on the bottom left of the tab to add a new device.
  4. From the In-Car Radar selection dropdown, select the third-party radar type which you will use with the M500. 
  5. If you click the Overwrite in-car radar check box, this radar will overwrite the native radar settings on the M500 itself
  6. Click Done.
CHANGE BETWEEN V700 LTE CARRIERS

We now offer more choice and flexibility for your LTE carrier: easily change which eSIM your V700 body cameras are using, from VideoManager EL. To do so: 

  1. Move your mouse over the Admin tab, and then click Device Management.
  2. Click Configurations, and then click the V300/V700 tab to open the list of existing configurations.
  3. Click the Edit icon for the configuration you want to edit. You can also click the + sign on the bottom left of the tab to create a new configuration.
  4. In the Network defaults tab, scroll down to the LTE (V700 Only) section. 
  5. From the Carrier Settings dropdown, select Change Carrier. For more information, see the VideoManager EL in-app help. Please note: When changing the V700 carrier settings, you must specify the carrier APN. The standard carrier APNs used by the V700 are: FirstNet (firstnet-broadband) and Verizon (vzwinternet).

  6. Click Done.

event playback enhancements

You can now set the zoom level when playing back a recorded event. To pan to different areas in the event, simply click and drag on the video. To zoom in on an event:

  1. On the Events tab, click the Play icon on the thumbnail image for the event for the video you want to play back. The Event Playback page for single event playback opens.
  2. At the bottom of the event playback window, click the Zoom control icon.
  3. Click and drag the control vertically to adjust the zoom level.
  4. Click and drag the video itself to change the area of focus. You can do this either while the video is paused, or while it is playing.
Enforce M500 CAMERA BACKGROUNDING

You can now configure an M500 so some or all of its cameras will only record in background mode (i.e. an officer cannot change this setting in the field). This enables you to set the background settings for all of the M500s in your field, instead of needing to configure it on a per-vehicle basis. To do so:

  1. Move your mouse over the Admin tab, and then click Device Management.
  2. Click Configurations, and then click the M500 tab to open the list of existing configurations.
  3. Click the Edit icon for the configuration you want to edit. You can also click the + sign on the bottom left of the tab to create a new configuration.
  4. In the Recording tab, scroll down to the relevant camera.
  5. From the User Permissions dropdown, select Force camera background. 

  6. Click Done.

WHAT'S NEW IN VIDEOMANAGER EL - Q1 2024

We're excited to review the work that was done this past quarter to improve the VideoManager EL experience. For any questions, please contact customer success.

STREAMING ENHNACEMENTS FOR IN-CAR VIDEO SYSTEMS AND BODY CAMERAS

We’ve introduced many new exciting live streaming improvements for V300 and V700 body cameras, and M500 in-car video systems. You can now live stream outside events, and trigger body cameras to start recording from CommandCentral Aware. To configure these live streaming enhancements:

  1. Move your mouse over the Admin tab, and then click Device Management.
  2. Click Configurations, and then click the V300/V700 or M500 tab to open the list of existing configurations.
  3. Click the Edit icon for the configuration you want to edit. You can also click the + sign on the bottom left of the tab to create a new configuration.
  4. In the Network defaults tab, scroll down to the CommandCentral Aware section.
    • For V300 or V700 body cameras, check the Allow CommandCentral Aware to start events box and/or the Allow live streaming outside events box.
    • For M500 in-car video systems, check the Allow live streaming outside events box.
  5. Click Done.
trim events for export easily

You can now trim events for export quickly by dragging your cursor to the start and end of the clip. You can also view the size and duration of the resulting trimmed video. To do so:

  1. On the Events tab, click the Play icon on the thumbnail image for the event you want to trim. The Event Playback page opens for the event you selected.
    • If the camera view that you want to trim is playing back, click the Trim icon in the playback controls.
    • If the camera view that you want to trim is not playing back, in the selected event section of the Event Playlist panel, click the camera view that you want to trim, and then click the Trim icon in the playback controls.
  2. Click and drag the start and end point handles to the relevant places in the video. 
  3. Click Play Selection to verify that you have the video you want in the trimmed section.

  4. Click Export Video.

Play video case attachments in videomanager el

You can now view video files attached to cases without needing to download them first. To do so: 

  1. On the Cases tab, move your mouse over the Actions menu icon in the case row and select View Case.
  2. On the Case Details Attachments tab, click the relevant video attachment. It will open and begin playing automatically.
v700 wi-fi and lte compatibility

The V700 can now roam between Wi-Fi and LTE when streaming, ensuring seamless connectivity when officers are moving between indoor and outdoor locations. Additionally, a V700 can now upload and stream over different networks (e.g. it can upload over Wi-Fi, but stream over LTE). To configure this: 

  1. Move your mouse over the Admin tab, and then click Device Management.
  2. Click Configurations, and then click the V300/V700 tab to open the list of existing configurations.
  3. Click the Edit icon for the configuration you want to edit. You can also click the + sign on the bottom left of the tab to create a new configuration.
    • To configure V700s to only offload video over Wi-Fi, in the Network defaults tab, scroll down to the Wi-Fi section. From the Upload over Wi-Fi dropdown, select Automatic or Manual. Then, scroll down to the LTE (V700 only) section, and from the Upload over LTE dropdown, select Disabled.
    • To configure V700s to only offload video over LTE, in the Network defaults tab, scroll down to the Wi-Fi section. From the Upload over Wi-Fi dropdown, select Disabled. Then, scroll down to the LTE (V700 only) section, and from the Upload over LTE dropdown, select Automatic or Manual.
    • To determine whether LTE or Wi-Fi has priority when streaming, in the Network defaults tab, scroll down to the LTE (V700 only) section. From the Live Streaming Priority dropdown, select whether the V7A00 will first try to stream over LTE or Wi-Fi when in the field. If the preferred connectivity type is unavailable, the V700 will try the other type. 
  4. Click Done.
SUPPORT FOR MULTIPLE YARDARM HOLSTER AWARE SENSORS

One V300 or V700 body camera can now be paired with multiple sensors, to accommodate multiple holstered pieces of equipment. To do so:

  1. Move your mouse over the Admin tab, and then click Device Management.
  2. Click Configurations, and then click the V300/V700 tab to open the list of existing configurations.
  3. Click the Edit icon for the configuration you want to edit. You can also click the + sign on the bottom left of the tab to create a new configuration.
  4. In the Device tab, scroll down to the Sensors section and check the Enable sensors box.

  5. Click Done.

MANUAL EVENT DELETION ON AN M500

You can now delete test events, inadvertently triggered events or large unexpected events from the M500 itself without waiting for the unwanted events to upload first. This can only be completed on the M500. To do so:    

  1. On the M500, from the Utilities screen, touch Delete Events.
  2. Touch Start.
  3. Enter the administrator password and touch Done. The Delete Events screen appears.
  4. Touch the check box next to the events you want to delete.
  5. Touch Next. The Delete Events review screen appears.
  6. Touch Delete. The Are you sure? dialog box appears.
  7. Touch Done.
Enforce M500 backseat detection

You can configure an M500 so it will always trigger the cabin camera to start recording automatically if the AI detects a person in the backseat. It can also be configured so this decision cannot be overridden by an officer. To do so:

  1. Move your mouse over the Admin tab, and then click Device Management.
  2. Click Configurations, and then click the M500 tab to open the list of existing configurations.
  3. Click the Edit icon for the configuration you want to edit. You can also click the + sign on the bottom left of the tab to create a new configuration.
  4. In the Device tab, in the Artificial Intelligence (AI) section, check the Include Cabin Camera on Human Form Detection box.
  5. If the Allow Officer Override of Human Form Detection box is checked, officers in the field can choose whether the cabin camera stream is included in the event when the AI detects a person in the backseat. If the box is not checked, officers cannot override the automatic cabin camera recording.
  6. Click Done.
Optional M500 front camera recording

You can now configure the M500 front camera so officers can optionally turn it on or off in the field. To do so:

  1. Move your mouse over the Admin tab, and then click Device Management.
  2. Click Configurations, and then click the M500 tab to open the list of existing configurations.
  3. Click the Edit icon for the configuration you want to edit. You can also click the + sign on the bottom left of the tab to create a new configuration
  4. In the Recording tab, scroll down to the Front Camera section. From the User Permissions dropdown list, select Camera on or off.
  5. Click Done.

 

WHAT'S NEW IN VIDEOMANAGER EL - Q3 & Q4 2023

In Q3 & Q4 2023, we introduced exciting new features for evidence handling, body-worn camera management and in-car video system management.

WIFI CAPABILITIES FOR V700S

The V700 body camera can now use WiFi to offload and stream footage, and broadcast location information. This feature is currently mutually exclusive with LTE; a V700 will only use WiFi if LTE is disabled. Automatic LTE/WiFi roaming will be available in the near future.

  1. Move your mouse over the Admin tab, and then click Device Management.
  2. Click Configurations, and then click the V300/V700 tab to open the list of existing configurations.
  3. Click the Edit icon for the configuration you want to edit. You can also click the + sign on the bottom left of the tab to create a new configuration.
  4. In the Recording tab, scroll down to the Wi-Fi section.
  5. From the various drop-down lists, select what information the V700 will communicate to CommandCentral Aware via Wi-Fi, whether the V700 uploads video over Wi-Fi, and what kinds of event types the V700 will upload over Wi-Fi.
💡 If any of these settings are also enabled in the LTE section, then the V700 will use LTE instead of Wi-Fi for that purpose.
 
         6.Click Done to save the changes
 
EXTENDED PRE-EVENT TIMES FOR V300S AND V700S

You can now set an extended pre-event time for your V300 and V700s. This enables officers to add up to 30 minutes to a recorded event, which can mitigate the need to create a RATF event once back at the station. Unlike a regular pre-event time, which only spans up to 2 minutes and is added to every event, an extended pre-event is longer and optional.

  1. Move your mouse over the Admin tab, and then click Device Management.
  2. Click Configurations, and then click the V300/V700 tab to open the list of existing configurations.
  3. Click the Edit icon for the configuration you want to edit. You can also click the + sign on the bottom left of the tab to create a new configuration.
  4. In the Recording tab, from the Extended Pre-event drop-down list, select how much pre-event time will be added to an event. Options range from None to 30 minutes.
  5. Click Done to save the changes.
RECORDING INDICATION IN COVERT MODE FOR V300S AND V700S

You can now enable your body camera’s top LED to turn red while the camera is in covert mode, enabling your officers to confirm they are recording without drawing attention to themselves.

  1. Move your mouse over the Admin tab, and then click Device Management.
  2. Click General.
  3. In the Recording Indication in Covert section, check the Enable recording indicator covert box.
WHAT'S NEW IN VIDEOMANAGER EL - Q2 2023

In Q1 2023, we introduced exciting new features for evidence handling, body-worn camera management and in-car video system management.

SCHEDULED REPORTS

You can now save time by scheduling certain reports to run automatically at configurable intervals. These reports will also be sent to specified email addresses upon generation. 

  1. Move your mouse over the Admin tab, and then click Report Management.
  2. Click Schedules in the left menu pane.
  3. Click Create Schedule in the top right corner.
  4. From the Report Category drop-down list, select the relevant report.
  5. In the Recipient email(s) field, enter the email addresses of the stakeholders who should receive a copy of the report when it is generated.
  6. In the Schedule section, configure how often this report should be generated.
  7. In the Description field, enter a summary of the report.
  8. Click Create.
BUILT-IN EXPORT SUBTITLES

You can now optionally embed metadata subtitles (e.g. lights and siren status, operator name) into exported events - no special video player is required to see these subtitles during playback.

  1. On the Events tab, select Export Event from the event Actions menu.
  2. On the Media export panel, from the Select Subtitle Preference dropdown, select Embed subtitles in the Video.
  3. Complete the other necessary fields, and click Prepare Export.
EVENTS IN CASE AUDIT REPORT

You can now get even more detailed insights about case management by generating a report which details all actions taken on a case (including which events were added to it).

  1. Move your mouse over the Admin tab, and then click Report Management.
  2. Click Create Report in the top right corner.
  3. From the Report Category drop-down list, select Events in Cases Audit.
  4. In the Date from and Date to fields, enter the dates which this report will cover.
  5. In the Description field, enter a summary of the report.
  6. Click Create.
EXPORT SYNCHRONIZED VIDEO AND AUDIO FROM DIFFERENT CAMERAS

You can now export combined video and audio from different cameras. For example, video from an in-car video system can be combined with audio from a body-worn camera to give the best representation of an incident.

  1. On the Events tab, click the Play icon on the thumbnail image for the event for the video you want to play back. The Event Playback page for single event playback opens.
  2. Click Sync on the right end of the playback controls. The single event playback page changes to the synchronized event playback page with 1-Up.
  3. On the Camera views panel, locate the event for the audio you want to play back with the video, and then click the appropriate audio track button or icon.
  4. Click Sync Export.
WHAT'S NEW IN VIDEOMANAGER EL - Q1 2023

In Q1 2023, we introduced exciting new features for evidence handling, body-worn camera management and in-car video system management.

M500 IN-CAR VIDEO SYSTEM EVENT TRANSFER VIA USB


To ensure you can always get events into VideoManager EL, even when your WiFi is down or your M500 is out of WiFi range, you can now transfer events into the system directly via USB. To do so:

  1. On the PC where you will be uploading events, open VideoManager EL and move your mouse over the Tools tab, and then click Get M500 USB Service. This will download the M500 transfer agent onto your PC - click through the pop-ups to install it.
  2. Remove the USB from the M500 and plug it into the PC. The events start uploading securely to VideoManager EL.

  3. When the USB is re-inserted into the M500, the M500 removes any uploaded events from the transfer list.

TARGETED FIRMWARE UPGRADES

You can now determine whether specific devices will receive firmware upgrades before the rest of your fleet whenever Motorola Solutions pushes new firmware to your system. This enables large agencies to test the new firmware and make any necessary changes to your workflows. You must first configure VideoManager EL so your firmware is managed by your agency, not Motorola Solutions. To do so:

  1. Move your mouse over the Admin tab, and then click Device Management.
  2. Click the relevant device family tab.
  3. Click Change in the Firmware section.
  4. Select the Let me decide which version: option. 
  5. Click Save.

💡 Once a new version of firmware has been released (marked “recommended”), all devices will remain on the previous firmware version until “recommended” firmware is selected for upgrade by the agency administrator, which will initiate the upgrade process of the whole fleet to the recommended version. Every subsequent new “recommended” firmware release provided by Motorola Solutions will initiate an automatic upgrade process to the firmware version below the recommended latest firmware version. You can now enable early upgrades for specific devices. 

You can now enable early upgrades for specific devices:

 

  1. Move your mouse over the Admin tab, and then click Device Management.
  2. Click Devices in the Device Management pane.
  3. Click the relevant device family tab, then click the device which will be upgraded before the rest of the fleet.
  4. In the right-hand menu pane, select the Firmware Early Upgrade option.

💡 Devices selected for early upgrade will automatically advance to the latest available (marked “recommended”) firmware version while the rest of the fleet will remain on the previous firmware version.

 

device audit REPORT

You can now get even more detailed insights about your agency’s devices by generating a report which tells you which devices in your fleet are currently in use.

  1. Move your mouse over the Admin tab, and then click Report Management.
  2. Click Create Report in the top right corner.
  3. From the Report Category drop-down list, select Device Audit.
  4. In the Date from and Date to fields, enter the dates which this report will cover.
  5. In the Description field, enter a summary of the report.
  6. Click Create.
AGENCY-PROVIDED LOGO FOR DVD EXPORT

Customize the DVDs containing your exported evidence with your agency’s imported logo. To do so:

  1. Move your mouse over the Admin tab, and then click Organization Management.

  2. Click Select New Image, and then navigate to the image you want to use for the Logo.

WHAT'S NEW IN VIDEOMANAGER EL - Q4 2022

In Q4 2022, we introduced exciting new features for evidence handling and body-worn camera management.

ONE-CLICK EVENT EXPORT TO COMMANDCENTRAL EVIDENCE

With our new one-click integration, it’s easier than ever to push events from VideoManager EL to CommandCentral Evidence. Instead of having to download events from one system and then uploading them to another, you can now move events within VideoManager EL itself. To export an event to CommandCentral Evidence:

  1. Select or enter your search criteria in the Event Search fields.
  2. Click Search.
  3. Click Add to CommandCentral next to the relevant event.
  4. In the Incident ID (optional) field, optionally enter the CommandCentral Evidence incident number associated with this event. 
  5. Click Add to CommandCentral.
REPORTS

Get insights into how your body-worn cameras and in-car video systems are being used by turning VideoManager EL’s powerful data into easily digestible reports. To run a report:

  1. Move your mouse over the Admin tab, and then click Report Management.
  2. Click Create Report in the top right-hand corner.
  3. From the Report Category drop-down list, select the type of report which will be created.
  4. In the Date from and Date to fields, enter the dates which this report will cover.
  5. In the Description field, enter a summary of the report.
  6. Click Create.
MANUAL AUTOMATIC UPLOAD OF V300 RECORDINGS OVER WIFI

You can now control whether V300s automatically or manually upload footage in the field to VideoManager EL over WiFi. You can also decide if only critical events are uploaded, or all events. To configure upload over WiFi:

  1. Move your mouse over the Admin tab, and then click Device Management.
  2. Click Configurations, and then click the V300 tab to open the list of existing configurations.
  3. Click the Edit icon for the configuration you want to edit. You can also click the + sign on the bottom left of the V300 tab to create a new configuration.
  4. In the Network Defaults tab, scroll down to the Wi-Fi section.
  5. From the Upload over Wi-Fi drop-down list, select Automatic or Manual.
  6. From the Event types to Upload over Wi-Fi drop-down list, select whether V300s with this configuration will upload all events to VideoManager EL, or only critical events. If you choose to only upload critical events over WiFi, non-critical events will not be offloaded until the cameras are redocked.
  7. Click Done to save the changes.
record-after-the-fact (ratf) buffer deletion

VideoManager EL now lets you configure the V300 to delete any RATF-buffered video when it is checked out to a new officer at the beginning of a new shift. To enable RATF buffer deletion:

  1. Move your mouse over the Admin tab, and then click Device Management.
  2. Click Configurations, and then click the V300 tab to open the list of existing configurations.
  3. Click the Edit icon for the configuration you want to edit. You can also click the + sign on the bottom left of the V300 tab to create a new configuration.
  4. In the Recording tab, scroll down to the Record-After-the-Fact section.
  5. Verify or update the check box that requires the V300 to keep RATF-buffered video, instead of deleting it upon being checked out.
  6. Click Done to save the changes.