The City of New Orleans Case Study

New Orleans is one of the most visited cities in the country and hosts many large annual events such as Mardi Gras, sporting events and professional conferences. In the past, the city typically focused on static data, anecdotal information, and previous crime patterns to anticipate crime. Greater real-time intelligence and analytics were needed to make law enforcement and other public safety officials more efficient and effective, while better protecting citizens.

Through the leadership of Mayor Mitch Landrieu, the City of New Orleans set out to create a Real-Time Crime Center (RTCC) that leverages on-demand intelligence and analytics. The city selected the Motorola Solutions CommandCentral Aware platform to integrate with its PremierOne Computer-Aided Dispatch System and serve as the backbone of the RTCC.

The RTCC serves as a continuously operating command center supporting state, local and federal public safety officials. RTCC analysts at the command center access public and private cameras, license plate readers and other technology to provide public safety officials with real-time intelligence, assessment, and analytics.

“We've had a couple of great successes so far. Over the first weekend of the RTCC being open, we were able to provide video evidence for [police] in a number of fairly significant incidents, everything from armed robberies to assaults,” said Aaron Miller, director of the city’s Homeland Security and Emergency Preparedness Office.

This dynamic public safety solution leverages the city’s existing technology, aids emergency first responders and fosters faster decision-making with real-time situational awareness.