Verint Systems Inc., 175 Broadhollow Rd, ste 100, Melville, NY 11747
Enhance your mission-critical infrastructure while improving emergency preparedness, boosting efficiency and reducing risk
Mission Statement
In an emergency, there’s no time for hesitation. Timely information exchange with the right level of accurate detail is vital: quick response times can save lives.
Record, archive, and retrieve interactions across multiple channels, reconstruction incidents, and comply with emerging standards for digital emergency communications services (including Next-Generation 911) and public safety radio systems.
Verint Recording for Public Safety is a powerful solution for capturing 911, radio, video, and text communications across multiple channels, including PBX, VoIP, radio systems, chat, digital collaboration, email, mobile voice, SMS, and face-to-face — all on a single recorder.
Designed for emergency response, public safety, and control room operations, the solution offers superior reliability, availability, and scalability in mission-critical environments to help your organization enhance performance and respond more effectively to citizen needs.
As a Motorola Interoperable Logging Solution, Verint Recording for Public Safety interoperates with major trunked radio infrastructures, such as Motorola Astro R7.x P25, as well as the P25IP. In addition to recording, Verint’s Quality Assurance for Public Safety and Automated Quality Assurance solutions can help your agency reduce liability and exceed compliance by reviewing more calls regardless of personnel availability – free up resources and improve workflow.
Company Information
With a global presence, Verint provides solutions for over 85% of the Fortune 100 companies and supports some of the largest public sector and public safety agencies throughout the world. As an industry pacesetter since our inception, more than 25 years ago – Verint has delivered a steady stream of innovations, extensive patent portfolio, rich partner ecosystem, and deep accumulated knowledge from processing nearly 10 billion interactions per year.
In 2011, Verint invested in a development effort to provide recording for Motorola’s ASTRO P25 Land Mobile Radio (LMR) systems. The result of the development effort was a best of breed VoIP recording solution for Motorola ASTRO P25 customers. This resulted in Verint being selected in 2014 by Motorola Solutions to engage in a certification process in which Motorola subjected the resulting VoIP recording solution to numerous lab performance tests, Information Assurance (IA) hardening processes which are approved by the DoD for Motorola ASTRO P25 Systems. Verint is one of only two recording vendors who hold this certification with Motorola. This certification also requires a long-term investment and commitment to continually support and enhance our solutions in conjunction with Motorola’s Engineering & Development programs.
Verint’s solutions can be deployed on premise or in the cloud, providing customers with a variety of high availability and redundancy options.
Verint leverages it’s solutions , including WFM, automation and speech analytics to help our public sector customers overcome today’s challenges.
Company Focus
The primary focus of Verint’s Public Safety and Public Sector solutions is to provide technology solutions that help agencies reduce liability and exceed compliance while supporting mission-critical needs.
Verint Recording for Public Safety is focused on helping your team leverage a full-time, multichannel recording and archiving solution to drive better citizen experiences, enhance incident reconstruction, and manage liability more effectively. With new protocols and expectations, Verint’s advanced solutions allows your team to bring recording, archiving, quality management, automation, and analytics together on a single platform, for simplified administration, maintenance, and training.
Public safety agencies often encounter challenges related to interoperability between new and existing systems. Through integrations with 911 switches and radio controllers, Verint trunked radio recording solutions can provide real-time control over recording and call indexing. Your agency’s radio transmissions can be captured, stored, managed and retrieved reliably.
Pre-Sales Contact:
Casey Rives
Eastern
English
T: 304-261-4165
E: casey.rives@verint.com
W: https://www.verint.com/public-sector/public-safety
Sales Contact:
Joe Mabbott
Central
English
T: 847-344-3829
E: Scott.Montgomery@Verint.Com
Service / After-Sales:
Ed Hille
Eastern
English
T: 201-314-6330
E: ed.hille@verint.com
Applications Available from Verint
Verint Recording for Public Safety
Designed for emergency response, Verint’s Public Safety solutions work to reduce liability and exceed compliance with multichannel recording and archiving that works seamlessly with other workforce management solutions – such as, Verint Quality Management.