ARE YOUR MOTOROLA SOLUTIONS RADIOS GENUINE?

If they are not, be alert to the implications for your business.

IMPLICATION #1: YOUR RADIOS MAY NOT BE GENUINE

What does this mean?
Non-authorised importers deliberately tamper with the Motorola Solutions serial number, unique to each radio, compromising your ability to know your radio is genuine.

What are the implications?
Tampering with your radio’s serial number can mean:

- You do not have assurance your radio is genuinely from Motorola.

- Your radio’s warranty is void if it cannot be identified as genuine.

- Your radio’s point of origin cannot be verified and you therefore don’t have assurance it is optimally configured for use in Australia or New Zealand.

- Your radio’s performance has not been subjected to our rigorous testing, calibration, programming and field testing processes – only available from our authorised channel partners.

IMPLICATION #2: SERVICE, REPAIRS AND WARRANTIES ARE NOT LOCALLY SUPPORTED

What does this mean?
Buyers of grey radios are not entitled to claim a warranty or receive service, repairs or support from Motorola Solutions or its authorised channel partners within Australia or New Zealand.¹

What are the implications?
If your radios are sourced from outside Australia or New Zealand, you are:

- Restricted to making warranty claims from the device’s country of origin at your own expense.

- Not entitled to repairs, service or support of any kind from any Motorola-certified engineers and technicians within Australia or New Zealand.

- At risk of using radios configured by individuals who do not have current certification and training in the proper use, service and maintenance of Motorola radios.

- Unable to access Motorola’s extended warranty and maintenance plans which provide full cover for everyday wear-and-tear, shipping and a guaranteed 10 day turnaround time.

¹ “There is no [refund, return or warranty] obligation on the local manufacturer or authorised distributor as they will not be considered connected to the supply of the products in Australia.” - Australian Competition and Consumer Commission, June 2015

IMPLICATION #3: ACCESS TO SMART RADIO APPLICATIONS IS UNAVAILABLE

What does this mean?
Only genuine Motorola Solutions partners can provide you with the full range of smart two-way radio applications which greatly extend your business’ safety and productivity capabilities. 

What are the implications?
Bypassing the benefit of two-way radio applications for APCO P25, TETRA and DMR radios means:

- Your radios’ full capabilities cannot be realised.

- You miss the wider benefits achieved from safety and productivity enhancing apps such as voice dispatch, fleet administration, GPS tracking, text messaging, email , job ticketing, alarm and lone work monitoring, voice recording and radio to broadband interoperability.

- Your sell-on benefits of your radios are greatly curtailed as your pass on the same restrictions.

MOTOROLA’S APPROACH TO GREY IMPORTS IS BLACK AND WHITE.
Grey imports, also known as parallel imports, is the term given to products – mainly electronic equipment – sold via unofficial and unauthorised channels than those authorised by the original manufacturer.

MOTOROLA SOLUTIONS STANDS BEHIND ALL OF ITS AUTHORISED PARTNERS AND DOES NOT PROVIDE SERVICE OR SUPPORT FOR ANY ‘GREY’ RADIOS WITHIN AUSTRALIA AND NEW ZEALAND.

NEED HELP OR MORE INFORMATION?
If you are concerned about the genuine nature of your radios or who wish to discuss this practice, contact a Motorola Solutions channel partner or Motorola Solutions directly.