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PremierOne Customer Service Request (CSR) provides a powerful single platform for improving customer access and communications.
Customers are contacting your agency every day. These routine interactions form a perception of government and how well it works for customers. PremierOne CSR helps you provide accessible and accountable government services.
Designed specifically for government agencies like yours, PremierOne CSR helps your agency be more responsive, deliver high-quality services and gives customers up-to-the-minute information.
Whether the request is about a pothole, a water bill or suspicious activity, PremierOne CSR will help you capture every detail, identify the right response, dispatch appropriate personnel and inform customers when the job is done.
Submitting and responding to a customer service request is easier than ever thanks to the PremierOne CSR smartphone applications.
Community members can submit requests for service, including attaching photos and tracking the status, directly from their mobile device.
Field workers can access assignments, view maps, respond to work orders and gain access to other pertinent information via their mobile device.
PremierOne CSR automates work processes, dispatches crews, tracks progress and keeps customers informed - all while producing and maintaining statistical data for key stakeholders.
Reduce non-emergency traffic by coordinating secondary responders and bridging communications between them and public safety agencies to ease the burden on 911 systems.
Track, manage and report back to customers on their service requests. Also identify trends, bottlenecks, and drive business decisions based on real-time information.
Identify and remove duplicate requests, preventing multiple responses to an issue and reducing costs. Automatically route work assignments based on configurable rules.
Identify trends, share information with customers and increase overall accountability and accessibility with embedded business intelligence reporting.
Customers can use the mobile app to submit issues, including attaching photos, tracking activities and staying informed on the status of their request.
