Verint Recording for Public Safety

Emergency Call Handling Soltuions - From Logging to Quality Assurance

Designed for emergency response, Verint’s Public Safety solutions work to reduce liability and exceed compliance with multichannel recording and archiving that works seamlessly with other workforce management solutions – such as, Verint Quality Management.

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Description

Public Safety Answering Points (PSAPs) and command centers need to capture, archive, manage, and retrieve recordings across an expanding number of interaction channels and modalities. Emergency response centers must also expedite the reconstruction of complex events– including those involving information captured across multiple channels.

Verint^® for Public Safety is a comprehensive suite of solutions to help PSAPs record multi-channel interactions, speed up incident reconstruction, reduce liability, enhance the quality of emergency call handling, improve employee training, drive objective performance reviews, and promote better compliance. Verint^® Recording for Public Safety^™ is a powerful solution for capturing 911 radio, video, and text communications across multiple channels, including PBX, VoIP, radio systems, chat, digital collaboration, email, mobile voice, SMS, and face-to-face — all on a single recorder. Designed for emergency response, public safety, and control room operations, the solution offers superior reliability, availability, and scalability in mission-critical environments. Its unified, easy-to-use functionality and browser-based application can help your organization enhance performance and respond more effectively to citizen needs. Verint Recording for Public Safety can work seamlessly with Verint’s other solutions for workforce engagement, to exceed compliance and reduce liability. Combine Verint’s Recording for Public Safety with Verint’s Quality Management or Automated Quality Management to easily review interactions, provide feedback, share workflows and enhance efficiency.

Benefits

Features

System Requirements

Certified logging solution
NG9-1-1/i3-ready incident reconstruction
User modern IP recording to capture various communication channels
Replay multi-channel recordings simultaneously on a single screen
Redact selected segments of audio without altering the original files

Benefit from flexible integration and deployment options.
Browser-Based interface
Color-Coded organization
Multimedia support

Risk Reduction
Improved Emergency Response
Access Data Quickly
Interoperability with existing systems

Reduce Liability
Exceed Compliance
Enhance Efficiency
Retain Employees

Radio Hardware/ Release Compatibility

Verint's Recording for Public Safety solution works whether your agency is recording radio traffic or not. Our integrations and Motorola certification ensures we are able to capture, record and replay your agency's P25 trunked radio systems.

Computer Hardware/ Operating Systems

Verint offers flexible deployment options to utilize on-premise, hybrid or cloud solutions. Hardware specifications will be provided and designed specific to your agency's needs.

IP Technology

Record transmissions and store them as individual files for quick online playback. An IP interface connects with the Motorola Solutions Archiving Interface Server (AIS) to request RTP streams for all radio communications.

Interfaces

Please reach out to a Verint representative to discuss your agency's environment and needs.

System Architecture

ASTRO M-Core, ASTRO L-Core, ASTRO K-Core.

Other Requirements

Verint's experts look at each project and determine their specific needs. Please reach out to a Verint representative for questions related to your specific environment. Thank you